Support plans



Basic

Standard

Premium

Availability

Mon-Fri, 10-4 pm ET

Mon-Fri, 9-5 pm ET

Mon-Fri, 8-7 pm ET

General issue response time

3 business days

6 business hours

3 business hours

Urgent issue response time

2 business day

4 business hours

60 minutes

Critical issue response time

1 business day

4 business hours

24/7

Onboarding (1st year)

-

2 hours

4 hours

Check-ins

-

30 mins/quarter

30 mins/month

Email







Phone (outbound)

-





Phone (inbound)

-

-



Proactive case monitoring

-

-



For support pricing, please visit our Pricing page. We reserve the right to change our pricing and the services included in our support plans at any time without further notice. If you have a fully executed order, we guarantee the price and included services for the order's duration.